Terms & Conditions
At MotorcyclePartz.com we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, clients change their minds about products that they order or simply do not need them anymore. We also know that clients are cautious about terms and conditions since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
Returns & Exchanges
If you are not satisfied with your purchase for any reason, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. For orders placed during the holiday season from November 15th to December 31st, the return period is extended to 60 days. The following rules apply:
- All returnsand exchanges must be made via our Return Procedure with a valid & signed RMA form.
- Product(s) must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your return request.
- Any product that was used or fully/partially installed is non-returnable.
- In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
The few exceptions for items that cannotbe returned include:
- Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order)
- Custom Wheels & Tires Packages
What are my shipping fees?
For orders delivered within the continental US where reason for return isn’t a result of a MotorcyclePartz error, the cost of the return shipping is the responsibility of the client.
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by MotorcyclePartz, a return shipping label will be provided.
Some products sold on MotorcyclePartz.com include a core deposit. These parts have a deposit that is charged upon purchase and fully refunded upon the return of the core. Cores must be in rebuildable condition and matching vehicle application to the product sold. Once the product is received and inspected, the deposit will be refunded to your original form of payment. Note: Product cores returned that are not fully assembled or are not the unit that was removed from the vehicle, will not be refunded and the core will be discarded. Detailed instructions on Core Deposit Returns can be found here.
Defective, damaged, or incorrect products
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use, install, modify, or repair the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. In some instances, return of the product may not be required. Products must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please note that products must be in the original packaging and there are additional requirements for products that ship freight.
We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our customer care team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
For more information on order cancellations please click here.
Billing, refunds & credits
Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as the warehouse has received and inspected the returned items. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, etc). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 days for the credit to appear on your account.
Shipping & delivery
To ensure a fast and safe delivery we use FedEx, DHL, USPS, & UPS Ground/Air shipping services. Available shipping methods may vary for different type of products and shipping destinations. Most products in stock ship same day, or within 1 business day after which its delivery can be tracked via tracking number sent to your email. For custom or made to order items shipping time varies as they may have to be manufactured, painted, embroidered, or assembled.
Please keep the following in mind:
- Products that are oversized must ship truck freight / LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping click here.
- * Shipments to Canada are treated as all other international shipments. It is the recipient’s responsibility to pay all applicable duties, taxes, & brokerage fees. Detailed Info can be found here.
- * Shipments to HI, AK, PR, Guam, Virgin Islands, APOs, & Canada might require extra shipping charges. International shipping quotes will be e-mailed to the customer before the credit card is charged for the additional shipping charges.
To request an international shipping quote before placing an order or if you would like special shipping arrangements, please contact us via email.
In effort to provide our valued clients with the most up to date and accurate information, MotorcyclePartz is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.
MotorcyclePartz is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from MotorcyclePartz. While we work to avoid any errors or omissions that may appear on the MotorcyclePartz website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
Consumers, at their sole discretion, shall have the ability to provide feedback on any products or services received. Feedback may be in the form of posted content, commentary, images, media files, or otherwise a variety of methods. Please note that any consumer feedback provided shall not be considered confidential and may be used utilized for public posting, along with the consumer’s name and (if applicable) organization. The Consumer has the sole responsibility for any content submitted, or issues that arise therefrom. In the event that the Company offers an incentive to prompt the consumer for such feedback or review, such incentive shall not be modified based on the content of the response, but is offered solely for participation. While reviews are designed to reflect the true impression of the party submitting the information, MotorcyclePartz reserves the right to modify or remove any Party Submission(s) that (a) are in violation of any of the standards herein; (b) contain any confidential or private information; (c) contain commentary unrelated to MotorcyclePartz’s products or services; (d) are contrary to the business interests of MotorcyclePartz; and (e) contain information that is clearly false or misleading.
Note that MotorcyclePartz does not endorse any User Submission or any opinion, recommendation or advice expressed in User Submissions, and MotorcyclePartz expressly disclaims any and all liability in connection with User Submissions. The party submitting the User Submissions is solely responsible for any interactions with other users.